Shipping Policy

At Wellness Sales Store, we’re committed to providing premium feline care products with service that matches the exceptional quality of our offerings. Below you’ll find all the details about our shipping and returns processes designed with your convenience in mind.

Shipping Information

We ship globally (excluding certain restricted regions in Asia and remote areas) to bring our premium cat products to discerning pet parents worldwide.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods:

• Standard Shipping: Via DHL or FedEx
  • Delivery within 10-15 business days after shipment
  • Flat rate of $12.95
• Free Shipping: Via EMS (for orders over $50)
  • Delivery within 15-25 business days after shipment
  • Available for orders totaling $50 or more

Returns & Exchanges

We want you and your feline companion to be completely satisfied with every Wellness Sales Store purchase. Our return policy reflects our commitment to quality and customer care.

Return Policy Overview

• 15-day return window from date of delivery
• Items must be unused, in original packaging, and in the same condition as received
• Proof of purchase required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Disposable products (litter boxes, liners, etc.)
• Opened food products (dry food, chunks in gravy, flaked formulas)
• Used filters & pumps for fountains & waterers

How to Return an Item

1. Contact Us: Email [email protected] with:
   • Your order number
   • Product details
   • Reason for return
   • Preferred resolution (refund or exchange)
2. Wait for Approval: Our team will review your request and email you a Return Merchandise Authorization (RMA) number if approved
3. Package Your Item: Securely pack the item in its original packaging with all accessories and documentation
4. Ship Your Return: Send to:
   Wellness Sales Store Returns Department
   1750 Glory Road
   Nashville, US 37201

   Note: We recommend using a trackable shipping service as you’ll be responsible for return shipping costs unless the return is due to our error.

Refund Process

• Refunds are processed within 5-7 business days after we receive and inspect your return
• Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
• Original shipping fees are non-refundable

Exchange Process

• Follow the same return process above
• Clearly indicate in your email that you’d like an exchange and specify the replacement product
• You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item (like a malfunctioning electronic toy or torn covered bed), please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and provide a prepaid return label when appropriate.

International Returns

• You’ll be responsible for all return shipping costs and any applicable customs fees
• Refunds will be processed in USD and may be subject to currency conversion rates
• Please allow additional time for international returns to be processed

At Wellness Sales Store, we combine premium feline care products with thoughtful service to create the perfect experience for you and your cherished pet.