Welcome to Wellness Sales Store’s FAQ page! We’ve compiled answers to common questions about our premium feline products and services. As cat parents ourselves, we understand how important every detail is for your furry family members.
About Our Products
Q: What types of cat products do you specialize in?
A: We focus on wellness-oriented feline essentials including premium dry food, orthopedic beds, interactive electronic toys, elevated feeding systems, and specialized items for senior cats. Our selection is curated by former veterinary technicians to support your cat’s health at every life stage.
Q: Do you offer products for cats with special needs?
A: Absolutely! Our bolster beds provide orthopedic support, elevated bowls help arthritic cats, and we carry specialized formulas for hairball control and digestive health. Our team can help you select the perfect solutions for your cat’s unique requirements.
Q: How do you ensure product quality?
A: Every product in our Nashville warehouse is personally vetted by our team of cat behavior specialists. We only stock items we’d feel confident giving to our own feline companions.
Ordering & Account
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Can I create an account to track my orders?
A: Yes! Creating an account lets you view order history, track shipments, and save your favorite wellness products for future purchases. All your cat’s essentials in one place!
Q: What if I need to modify or cancel my order?
A: Contact us immediately at [email protected] if you need changes. We process orders quickly (within 1-2 business days), so prompt communication is key.
Shipping & Delivery
Q: What are my shipping options?
A: We offer two purr-fect delivery choices:
– Standard Express ($12.95): 10-15 day delivery via DHL/FedEx with tracking
– Free Economy (orders $50+): 15-25 day delivery via EMS
All orders process within 1-2 business days from our Nashville facility.
– Standard Express ($12.95): 10-15 day delivery via DHL/FedEx with tracking
– Free Economy (orders $50+): 15-25 day delivery via EMS
All orders process within 1-2 business days from our Nashville facility.
Q: Do you ship internationally?
A: We ship globally to our community of discerning cat parents, excluding some Asian and remote regions. Our carriers are selected for their careful handling of feline essentials.
Q: How will I know when my order ships?
A: You’ll receive tracking information for every shipment. We know how exciting it is to await new wellness products for your cat!
Returns & Exchanges
Q: What’s your return policy?
A: We offer 15-day returns from delivery date because we understand feline preferences can be particular. While we’re confident in our vet-approved selection, we want you and your cat completely satisfied.
Q: My cat doesn’t like their new bed/toy/food. What should I do?
A: First, try introducing the item gradually (especially food). If your cat still turns up their nose, contact us within 15 days at [email protected] to initiate a return or exchange.
Q: Who covers return shipping costs?
A: Customers are responsible for return shipping unless the item arrived damaged or incorrect. We’ll provide a prepaid label in those special cases.
Customer Support
Q: How can I contact your team?
A: Our cat-loving support specialists are always available at [email protected]. We typically respond within 24 hours (excluding weekends).
Q: Do you offer product recommendations?
A: Absolutely! Share your cat’s age, preferences, and any special needs, and our team will suggest wellness products tailored to your feline friend.
Still have questions? We’re here to help make your cat’s life more comfortable and joyful. Reach out anytime at [email protected] or browse our thoughtfully curated collections today!
Wellness Sales Store – Where premium feline care meets thoughtful service.